Mitel: Contact Centers
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- Automatic Call Distribution
Mitel Networks Automatic Call Distribution (ACD) software is an integrated component
to the switch that ensures customers are treated equitably and calls are routed
efficiently.
- Mitel Networks 6110 Contact Center Management
Mitel Networks 6110 Contact Center Management (CCM) application is the core component
to efficiently handling your contact center operations.
- Mitel Networks 6110 Contact Center Management Enterprise Node
The 6110 CCM Enterprise Node enables supervisors to monitor and react to contact
center and agent activity across multiple sites/switches, ensuring effective management
and utilization of resources across all sites/switches.
- Mitel Networks 6115 Interactive Contact Center Application
Mitel Networks 6115 Interactive Contact Center (ICC) application allows supervisors
to initiate an immediate response to changing call volumes, ensure resources are
effectively deployed and manage situations involving agents and/or ACD queues.
- Mitel Networks 6120 Contact Center Scheduling Solution
Mitel Networks 6120 Contact Center Scheduling (CCS) ensures that agent scheduling
is not only simple, but optimized to meet your forecasted requirements.
- Mitel Networks 6140 Agent Portal
Mitel Networks 6140 Agent Portal allows caller information from the contact center
database to be displayed on the agent desktop at the time of the call.
- Mitel Networks 6150 Multimedia Contact Center Solution
Mitel Networks 6150 Multimedia Contact Center (MCC) provides contact centers with
the ability to seamlessly integrate multiple forms of media for improved customer
responsiveness.
- Mitel Networks 6160 Intelligent Queue Solution
Mitel Networks 6160 IQ is an all-in-one, scalable, browser-based announcement solution
for contact centers.
Mitel MiService Solutions deliver custom application development, and offers a complete
range of advanced services geared towards helping to accelerate implementation of
high-performance contact center solutions.
- Mitel 6120 Contact Center Scheduling/6125 Real-Time Schedule Adherence
Mitel 6120 Contact Center Scheduling (CCS) ensures that agent scheduling is not
only simple, but optimized to meet your forecasted requirements.
The Mitel Teleworker Solution is an optional module that supports remote agents
with complete access to voice and data capabilities that colleagues inside a contact
center enjoy at the office.
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