Application Enablement
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Avaya Agile Communication Environment™
Avaya Agile Communication Environment™ software dramatically simplifies
and accelerates the process of integrating multi-vendor systems with business applications.
It allows businesses to streamline collaboration, CRM, and other people-dependent
processes using their existing communications environments.
Companies can realize the benefits of Avaya ACE™ immediately through
packaged applications that offer fast implementation and high ROI. Some applications
reduce communications costs and increase productivity for office-based or mobile
users. Others reduce downtime by improving team responsiveness during critical events.
Avaya ACE also provides toolkits that can speed development of custom applications
up to 80%. They are open to IT and business application developers and include pre-written
adapters for many communications systems.
Avaya ACE™ Hot Desking
Avaya ACE™ Hot Desking provides a Web interface for users to manage
their various phone and video devices. The Web interface may be used to set the
call forwarding status of a worker's desk phone or to register another device as
a temporary hot desk phone. It integrates with Avaya or non-Avaya communications
environments to facilitate flexible working.
Fact Sheet
Avaya ACE™ Mobile Cost Optimizer
This application can reduce corporate mobile phone costs significantly by integrating
BlackBerry® smartphones with a company's communications environment.
It instructs a company's PBX environment, whether it's from Avaya or another vendor,
to use the enterprise voice network instead of the mobile network for outbound smartphone
calls.
Fact Sheet
Avaya ACE™ Event Response Manager
This component accelerates responsiveness to critical events, reducing business
downtime. When an event occurs, Event Response Manager can automatically notify
the right people and connect them into a conference call within seconds. These participants
can include named team members as well as dynamically assigned employees.
Fact Sheet
Avaya ACE™ Microsoft Office Communications Server Integration
Avaya ACE integrates existing PBX systems (from Avaya or other vendors) with Microsoft
Office Communications Server (OCS). This allows workers to use their desk phones
or preferred devices to click-to-call and to see telephony presence from within
OCS. Avaya ACE acts as the single connection point to alleviate PBX upgrades and
simplify PBX integration.
Fact
Sheet
Avaya ACE™ IBM® Lotus® Sametime®
Integration
Avaya ACE integrates existing multi-vendor telephony and video systems with IBM
Lotus Sametime. This allows workers to use their desk phones or preferred devices
to click-to-call and to see telephony presence from within Sametime. Avaya ACE acts
as the single connection point to alleviate PBX upgrades and simplify PBX integration.
Fact Sheet
Avaya ACE™ Web Browser Add-In
With this software, workers can click to call telephone numbers or email addresses
from web pages using their office phone or other devices. They click on the contact
information and Avaya ACE interfaces with PBX, whether from Avaya or another vendor,
to set up the call. Microsoft OCS is not required, but when added it extends presence
and click-to-IM capabilities.
Fact
Sheet
Avaya ACE™ Developer Toolkit
This toolkit consists of web services APIs and adapters for control of Avaya Aura™,
Avaya Communication Server 1000, and systems from Cisco, Microsoft, and other vendors.
They allow IT developers to build applications in days that would otherwise take
telecommunication specialists weeks or months to create.
Fact Sheet
Avaya ACE™ Message Drop and Message Blast APIs
These APIs allow administrators or employees to send recorded messages to large
groups, or to drop personalized messages into telephone conversations. Typically,
these tools integrate single- or multi-vendor PBX systems with CRM applications
to provide click-to-dial, automated recording, and notification features.
Fact
Sheet
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