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Avaya Aura™
Avaya Aura™ is the core communications platform supporting unified
communications and contact center solutions for midsize to large enterprises. It
extends Communication Manager and enables SIP-based session management with innovative
and powerful capabilities.
Leveraging a revolutionary SIP architecture and virtualization technology, Avaya
Aura simplifies complex networks and reduces infrastructure costs. Employees at
any location can be connected regardless of the infrastructure the endpoints reside
on.
Avaya Aura enables faster and easier deployment of communications capabilities such
as voice, video, messaging, and presence. As a result, productivity and business
agility can be increased.
Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional
software and hardware are offered to support various levels of scalability and redundancy.
Avaya Aura™ Communication Manager
This key component of Avaya Aura provides an open, extensible IP Telephony platform.
It offers more than 700 PBX features, high reliability and scalability, and advanced
features for workforce productivity and mobility. Built-in capabilities include
conferencing and contact center applications. A wide range of servers, gateways,
analog, digital, and IP-based communication devices is supported.
Avaya Aura™ Communication Manager Branch
This set of Communication Manager features is optimized for enterprises with branch
locations such as retail stores, banks, insurance offices, government offices, healthcare
clinics, K-12 schools and more. These capabilities facilitate collaboration and
mobility among branch offices. They meet the need for low-cost deployment, easy
migration, centralized management of thousands of locations, and enterprise-wide
SIP networking.
Avaya Aura™ Session Manager
Session Manager enables a distributed system featuring multi-vendor integration,
centralized dial plans and user profiles, easier centralized SIP trunking, easier
“on-net” call routing, and enhanced scalability and security. This architectural
flexibility allows enterprises to significantly reduce telecommunications and management
costs, lower their total cost of ownership, and increase agility by providing rapid
deployment to various users and locations.
Avaya Aura™ SIP Enablement Services
This application provides connectivity, integration, and a smooth migration path
to SIP-based communications. As a result, enterprises can deploy SIP telephony alongside
existing analog, digital (DCP), and IP telephones. Multi-vendor telephony can be
integrated for greater collaboration and productivity. The software is centrally
managed and supports SIP trunking, SIP stations, Presence, instant messaging, and
other SIP-based applications.
Avaya Aura™ System Manager
This common management platform is based on Service Oriented Architecture (SOA)
and helps to reduce system management complexity. It provides centralized management
functions for provisioning and administration. Its extensibility lets customers
expand management capabilities over time to include additional products, applications
and vendor solutions under one common management umbrella.
Avaya Aura™ Communication Manager Messaging
Integrated voice mail for Communication Manager is provided by leveraging the Avaya
S8500 servers. This application provides call answering and messaging capabilities
that lets a user manage messages on a PC, add a voicemail component to a text message,
and listen to text messages over the phone.
Avaya Aura™ Application Enablement Services
A set of enhanced telephony APIs, protocols, and web services are available to developers.
These capabilities support access to the powerful call processing, media, and administrative
features available in Communication Manager. They enable off-the-shelf and custom
integration with hundreds of communications and business applications such as Microsoft
Office Communicator and IBM Lotus Sametime, as well as a broad range of Call Center,
Call Recording and Click-to-Dial applications.
Avaya Aura™ Presence Services
This product provides a scalable, high performance presence aggregation service
that collects and disseminates rich presence information between Avaya and other
third-party endpoints. The presence information allows users to locate colleagues
and experts to address customer inquiries, handle a service issue, or solve a critical
project problem in real time. It helps to expand contact center capabilities by
leveraging resources and expertise across the entire enterprise to serve customers
better.
Avaya Integrated Management
This product offers a comprehensive set of applications designed to simplify system
administration, provisioning, and network management, including fault and performance
management. It helps enterprises to manage thousands of branch locations centrally
and to improve network uptime.
Avaya Aura™ Media Services
The Media Services software gateway helps businesses using H.323 IP or SIP phones
and trunks to avoid the cost of purchasing gateway hardware. For connectivity outside
the enterprise, Media Services is compatible with external SIP service provider
trunks. Built on proven VoIP media gateway technology, Media Services enables a
true one-box deployment of Avaya Aura.
Avaya Aura™ System Platform
System Platform technology delivers simplified deployment of Unified Communications
and Contact Center applications. This framework leverages virtualization technology,
pre-defined templates, common installation, licensing, and support infrastructure.
Communication Server 1000
This server-based, full-featured PBX provides the benefits of a converged network
with advanced applications and more than 750 telephony features. It can be fully
distributed over IP LAN and WAN infrastructures and offers built-in reliability
and survivability. Communication Server 1000 supports business-critical applications,
including unified messaging, customer contact centers, IVRs, and wireless VoIP and
IP phones.
Communication Server 1000M
This full-featured IP telephony communications system is for existing Meridian 1
customers looking to evolve to IP while leveraging their existing investments.
Communication Server 1000E
Communication Server 1000E is an IP-distributed telephony communications system
that delivers the benefits of network convergence and collaborative communications,
providing the foundation for a unified communications environment.
Unified Communications Management
Delivering comprehensive management capabilities across voice, data and multimedia
applications, this management package provides a set of common services that allow
business to unify management applications. Telephony Manager and Subscriber Manager
are included in Unified Communications Management.
Communication Server 2100
Designed specifically for large enterprises and the U.S. Federal Government, the
Communication Server 2100 provides a highly scalable converged solution. It incorporates
leading enterprise features and applications such as SIP support and presence-enabled
call handling. This high-end server combines the scalability, reliability and networking
features typically found only in carrier solutions.
It is available as a pure IP telephony solution or as a hybrid solution with both
TDM and IP endpoints. Open standards allow the server to work with a variety of
line and trunk gateways—including H.248, H.323, MGCP, and SIP.
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