Integrated Applications Portfolio
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The Integrated Applications portfolio offers simple, cost-effective solutions to
help increase employee productivity, heighten customer satisfaction levels and reduce
costs. Our portfolio of integrated web-accessible applications for Meridian 1 and
Communication Server 1000 systems deliver flexible, scalable solutions to fit your
business needs. As a suite or individually, Integrated Applications add a rich variety
of features and services:
- Integrated Recorded Announcement (IRA)
A simple, convenient way to add high-quality recorded announcement and music-on-hold
functionality without the expense of third-party announcers or additional OEM equipment.
- Integrated Conference Bridge (ICB)
Delivers a cost-effective, easy-to-use and quality based digital audio conference
bridge solution providing flexible 24x7 access to enterprises wishing to reduce
their costs by bringing audio conference bridge services in house for greater control.
- Integrated Call Director (ICD)
Provides one-number follow-me service that optimizes communications technology for
multiple-phone users, road warriors and mobile employees.
- Integrated Call Assistant (ICA)
Creates an affordable, automated call attendant to deliver important information
and route calls - an ideal basic Help Desk attendant or front-end ACD call handler
when an operator isn't available.
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