Self Service Portfolio
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The Nortel Self-Service portfolio encompasses an advanced suite of scalable platforms
to meet the requirements of customers of all sizes - small businesses, large enterprises,
as well as service providers.
Nortel Self-Service Platforms provide a range of solutions that enable multimedia
transaction processing for small to large enterprises as well as service providers.
- Media Processing Server (MPS) 1000
Media Processing Server 1000 provides large enterprises and service providers with
automated transaction handling and application-controlled call handling.
- Media Processing Server (MPS) 500
Media Processing Server (MPS) 500 is the ideal self-service solution for medium-sized
Enterprises and small Service Providers.
- Media Processing Server (MPS) 100
Nortel Networks recommends you replace the MPS 100 with the MPS 500 for a cost-effective
integrated voice response (IVR) solution, enabling customers 24-hour access to services
and information and reduction of toll charges.
- Advanced Speech Recognition
Advanced Speech Recognition enables callers to speak Integrated Voice Response (IVR)
selections rather than choosing numerical options.
- Graphical User Interface (GUI) Tools Portfolio
This suite provides GUI interfaces for the application development, system administration
and maintenance across our full range of self-service platforms.
- Interactive Voice Response Computer Telephony Integration (IVR-CTI) Portfolio
Inter-Tel Enterprise® Messaging application is a scalable, advanced speech-enabled
messaging and call routing tool that combines voice and data communications for
a unified user experience.
- Self-Service, Advanced Speech and Voice Portal
With Nortel Networks Self-Service products, a business can become accessible to
its customers 24 hours a day, seven days a week.
The Nortel Speech Server provides multi-function capabilities in an open client
environment. It is highly scalable and delivers speech technology options such as
speech recognition, text-to-speech, and speaker verification.
- Speech Technology Portfolio
The Nortel Speech Technology Portfolio is a comprehensive offering of speech solutions
built on solid technology and industry-leading experience. We offer complete, turnkey
solutions including platform, tools, applications, and services.
Web Centric Self Service is a suite of products consisting of VoiceXML 2.0, CCXML
1.0 and Web Centric Voice Application Development Suite (WVADS) 1.0.
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