Mitel has contact center solutions for help desks and other departments within an organization, and for full-fledged contact centers that might be considered small by some standards, but still have sophisticated needs and handle high call volumes.
Consider a small team managing internal help desk requests, or a car dealership connecting callers to sales people. Both must deliver top-notch service in the most efficient manner possible. So it is important for them to be able to:
For organizations with 100 or fewer employees, Mitel Customer Service Manager (CSM) provides the tools to effectively route calls and manage performance without the complexity or price of a full-blown contact center solution.
A contact center doesn't have to be huge to have sophisticated requirements.
Many contact centers that are relatively small still handle a high number of calls using dedicated contact center agents. They have sophisticated requirements and need comprehensive tools to deliver the ultimate in customer experience, including:
Mitel Contact Center Business Edition is designed specifically for small, sophisticated contact centers with 25 or fewer agents. It meets their needs with a full-featured suite of contact center applications.
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