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Contact Center Portfolio

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Contact Center - Manager Server

Contact Center - Manager Server offers seamless networking, comprehensive real-time reporting, flexible call handling, and enables advanced eBusiness applications for dynamic contact centers.

Nortel Contact Center Manager Administration

The Contact Center Manager Administration introduces superior management tools that better equip call center managers to make improved business decisions and respond faster to customer needs, thereby improving productivity and strengthening customer relationships.

Contact Center - Multimedia 4.0

Contact Center - Multimedia empowers businesses with the capability to enhance customer interactions through a management solution that routes, tracks, and reports on electronic inquiries from the enterprise's website.

Nortel Agent

Nortel Agent is a web technology based software framework that enables call center agents to provide even more intelligent and personalized customer care.

Agent Greeting

Agent Greeting is a simple, easy to use solution that enables contact center agents to pre-record standard, or multiple greetings that can be played to each customer before the agent handles the live call.

Communication Control Toolkit 5.0

Communication Control Toolkit is the new Nortel next-generation CTI (Computer Telephony Integration) middleware platform for all Call Center and Interactive Voice Response environments.

Remote Agent Observe1.0

Remote Agent Observe delivers a simple, cost-effective solution with powerful remote observe and supervision capabilities - simplifying quality assurance activities and enabling outsourcers to provide a flexible monitoring solution to their clients.

Contact Center - Express

Contact Center - Express is an entry level ACD starter product, delivering simplified skill-based routing with sophisticated management reporting wrapped in an easy to use User Interface.

Symposium TAPI Service Provider

Symposium TAPI Service Provider 3.0 is the foundation for Nortel Networks Computer Telephony Integration (CTI) solutions for the Succession 1000 and Succession 1000M switches.

Call Center Management Information System (CC MIS)

CC MIS enables the Call Center manager to view agent and queue statistics in real time, generate a wide variety of standard and customizable reports, and execute changes to ACD parameters.

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