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Offering an excellent desktop computer telephony framework that takes full advantage of industry-standard desktop and server components.
Symposium TAPI Service Provider 3.0 is the foundation for Nortel Networks Computer Telephony Integration (CTI) solutions for the Succession 1000 and Succession 1000M switches. It merges these telephony systems with applications to unify the business and enhance customer interactions.
Providing an event and command communications interface between the Meridian 1 and external computer platforms.
Communication Control Toolkit 5.0 is the new Nortel next-generation unified integration middleware platform for the Communication Server 1000 switch range and MPS 500 and MPS 1000 Self Service platforms.
IPML is a native integration that delivers Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS) information from the Meridian 1 to the Interactive Voice Response Computer Telephony Integration (IVR-CTI) systems.
ICM is a native integration that delivers Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS) information from a Nortel DMS-100 or Nortel SL-100 switch to a Nortel Integrated Voice Response (IVR) system.
LinkPlexer is a Windows 2000 Server application that enables multiple ICM clients to share the same session and DMS/SL-100 resources, by acting as a proxy server between the ICM client application and the DMS/SL-100 switch.
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